Privacy Policy & Cookies

Introduction

Model Group Finance Ltd (Company No. 15830292) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, residential address
• Identity Verification: Government-issued ID, proof of address, selfie verification
• Financial Information: Bank account details, transaction history, payment card information
• Business Information: Company registration documents, business address, tax identification numbers
• Usage Data: IP address, browser type, device information, pages visited, time spent on pages
• Communication Data: Customer support interactions, feedback, and correspondence

How We Use Your Information

We use your information for:

• Account creation and verification (KYC/AML compliance)
• Processing money transfers and transactions
• Issuing and managing virtual cards
• Fraud prevention and security monitoring
• Customer support and service improvements
• Compliance with legal and regulatory obligations
• Marketing communications (with your consent)

Legal Basis for Processing

We process your data under the following legal bases:

• Contract Performance: To provide our services and fulfill our contractual obligations
• Legal Obligation: To comply with AML, KYC, and other regulatory requirements
• Legitimate Interest: For fraud prevention, security, and service improvement
• Consent: For marketing communications and optional data processing

Data Sharing & Disclosure

We may share your information with:

• Service Providers: Payment processors, identity verification services, cloud hosting providers
• Regulatory Authorities: FCA, HMRC, law enforcement (when legally required)
• Partner Banks: For account management and transaction processing
• Professional Advisors: Lawyers, auditors, consultants (under confidentiality agreements)

We never sell your personal data to third parties.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze website usage and performance
• Provide personalized content
• Improve security and prevent fraud

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Data Security

We implement bank-grade encryption and 2-factor authentication to protect your data. All sensitive information is encrypted both in transit and at rest. We conduct regular security audits and maintain strict access controls.

Your Rights (UK GDPR)

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Opt-out of marketing communications

To exercise your rights, contact us at privacy@modelgroupfinance.com

Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Financial records are kept for a minimum of 6 years as required by UK law.

International Transfers

Your data may be transferred to and processed in countries outside the UK/EEA. We ensure adequate safeguards are in place, including standard contractual clauses and adequacy decisions.

Contact Information

For privacy-related inquiries:

• Email: privacy@modelgroupfinance.com
• Data Protection Officer: dpo@modelgroupfinance.com
• Address: 128 City Rd, London EC1V 2NX, UK

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk